Solution · Patient Reactivation
The biggest revenue opportunity in your clinic is the patients who already trust you.
About 30% of patients never return after their first visit, and the average clinic has roughly $120K of dormant value sitting idle.
No call. No credit card. Plug-and-play setup in 5 minutes.
The problem, in dollars
Hundreds of lapsed patients, and no one to call them.
Your dormant list is full of people with good outcomes who simply never booked their next visit. They trust you — they just drifted.
No one on staff has time to call hundreds of lapsed patients one by one, so they stay lapsed, and the value they represent quietly sits idle.
~30%
of patients never return after the first visit
~$120K
average dormant patient value per clinic
How it works
How the Reactivation Agent works
A warm check-in, not a sales pitch.
- 01
Targets the right patients
It identifies lapsed patients past their expected return cadence, prioritized by value and likelihood to return.
- 02
Personalizes to care history
Each outreach is calibrated to the patient's history and tone-matched — it sounds like your clinic, not a robocall.
- 03
Reaches out warmly
A genuine check-in that re-opens the door rather than pushing a hard sell.
- 04
Books them back into care
Interested patients are booked into a real open slot, with the outcome logged.
Why Recupra
Treatment follow-up that actually recovers revenue
Follow-up campaigns typically recover 10–15% of unscheduled treatment within 30 days.
- Personalized to each patient's history, not a templated blast
- Prioritized by value and likelihood to return
- Warm, tone-matched outreach that protects your brand
- Books interested patients into real open slots
- Full attribution on every reactivated patient
- Pay only when a dormant patient is back in care
Pricing
Outcome-based pricing
No platform fee, no setup fee. You pay only when a dormant patient is brought back into care.
Works with your EHR
Connects to the system you already use
Connects to your EHR
+ moreNative Healthie support today; athenahealth, DrChrono, Tebra, AdvancedMD, and Jane on request. See all integrations.
Proof
What clinics recover
Anonymized beta result: 18% of dormant patients reactivated, ~$4,500/mo per provider. Run the demo to see the figure for your clinic on your real data.
FAQ
Frequently asked questions
Won't outreach feel like spam?
Each message is personalized to the patient's history and tone-matched.
Which patients does it contact?
Lapsed patients past their expected return cadence, prioritized by value and likelihood.
What does it cost?
$40 per reactivated patient — only when they're back in care.
Does it work with my EHR?
Native Healthie support today; athenahealth, DrChrono, Tebra, AdvancedMD, and Jane on request.
See your dormant-patient value in 5 minutes.
Connect your EHR and Recupra shows you how much dormant value is sitting in your patient base — on your real data. No call, no credit card.