Solution · AI Receptionist
A virtual receptionist for your medical practice, so no patient call goes to voicemail.
47% of new-patient inquiries go cold in the first hour. A medical virtual receptionist answers every call, at any hour, which is exactly what a busy front desk can't guarantee.
No call. No credit card. Plug-and-play setup in 5 minutes.
The problem, in dollars
The phone rings, no one's free, and the patient moves on.
Patients call to book, to reschedule, and to ask a question, all day. When they hit a voicemail or a hold queue, most don't wait. They book with whoever picks up first.
Meanwhile your team is buried in routine admin calls (reschedules, hours, insurance, 'what should I bring') that pull them away from the patients in front of them.
47%
of new-patient inquiries go cold in the first hour
24/7
inbound calls answered, nights and weekends included
How it works
How the AI receptionist works for your medical office
- 01
Answers every inbound call
Calls are picked up at any hour, including nights, weekends, and lunch breaks.
- 02
Books, reschedules, and cancels
It finds the caller's record, registers a first-time caller as a new patient, offers real openings, and writes the change into your EHR.
- 03
Handles the routine questions
Hours, location, insurance, and 'what to bring' are answered from your clinic's own information, without involving staff.
- 04
Escalates only what it can't resolve
Anything complex is handed off to your team with context, so nothing falls through.
Why Recupra
Will patients accept AI calls?
Yes, when the call is fast, helpful, and calibrated to them. Recupra is a HIPAA-compliant virtual receptionist, built for healthcare from the ground up.
- Answers inbound calls around the clock
- Books, reschedules, and cancels directly in your EHR
- Registers first-time callers as new patients
- Resolves routine admin requests without staff
- Escalates complex calls to your team with context
- HIPAA-compliant, covered by a Business Associate Agreement
- Pay per request resolved
Pricing
Outcome-based pricing
No platform fee, no setup fee. Pay $3 per request the AI receptionist resolves without your staff.
Works with your EHR
Connects to the system you already use
Native integrations with Healthie, athenahealth, DrChrono, Elation Health, CharmHealth, Cliniko, Mindbody, Square Appointments, Acuity Scheduling, SimplyBook.me, Canvas Medical, Medplum, and Akute Health, plus 32 more systems with an assisted setup. See all integrations.
Proof
What clinics recover
Anonymized beta result: 70% of admin requests resolved without staff. Run the demo to see the figure for your clinic on your real data.
FAQ
Frequently asked questions
Is it a HIPAA-compliant virtual receptionist?
Yes. Recupra handles protected health information under a HIPAA Business Associate Agreement with your practice.
Can it book appointments?
Yes. It finds the caller's record, offers real openings, and books, reschedules, or cancels the visit in your EHR.
What happens with complex calls?
It escalates anything it can't resolve to your staff, with the context of the call.
Does it work with my EHR?
Native integrations with Healthie, athenahealth, DrChrono, Elation Health, CharmHealth, Cliniko, Mindbody, Square Appointments, Acuity Scheduling, SimplyBook.me, Canvas Medical, Medplum, and Akute Health, plus 32 more systems, including Epic, Tebra, Jane, and SimplePractice, with an assisted setup.
See how many calls you're losing.
Connect your EHR and Recupra shows you the revenue leaking from missed calls, on your real data. No call, no credit card.