Solution · Waitlist Automation
A cancellation at 4pm shouldn't be an empty chair by morning.
Staff manually refill only about 15% of cancelled slots. Automation can refill far more — and the gap is pure recovered revenue.
No call. No credit card. Plug-and-play setup in 5 minutes.
The problem, in dollars
Late cancellations are too fast for phone tag.
A patient cancels late in the day. The slot is now too short-notice for your front desk to fill by working down a list and playing phone tag.
So the opening goes dark — a staffed, held slot that simply earns nothing. Multiply that across a week and it's one of the largest, quietest leaks in the schedule.
~15%
of cancelled slots get refilled manually
~12 min
average time for Recupra to fill a slot in beta
How it works
How the Waitlist Agent works
- 01
Detects the opening
The moment a cancellation hits your EHR, the agent sees the slot open up.
- 02
Picks the right candidate
It chooses the best-fit patient from your waitlist by fit for the slot and priority — not just first-come.
- 03
Calls or texts and books
It reaches the candidate, offers the opening, and books them in — then confirms.
- 04
Moves down the list if needed
If the first candidate declines, it moves on automatically and reports the outcome.
Why Recupra
Why it beats a manual waitlist
- No phone tag — the agent reaches candidates instantly
- Picks by fit and priority, not first-come bias
- Runs nights and weekends, when cancellations actually happen
- Fills slots in about 12 minutes instead of hours or never
- Reports every outcome with full attribution
- Pay only when a slot is actually filled
Pricing
Outcome-based pricing
No platform fee, no setup fee. You pay only when a slot is filled from the waitlist — no fee until the opening becomes a booked visit.
Works with your EHR
Connects to the system you already use
Connects to your EHR
+ moreNative Healthie support today; athenahealth, DrChrono, Tebra, AdvancedMD, and Jane on request. See all integrations.
Proof
What clinics recover
Anonymized beta result: 36% of cancelled slots refilled, ~$2,700/mo per provider. Run the demo to see the figure for your clinic on your real data.
FAQ
Frequently asked questions
How quickly is a slot filled?
Typically within minutes — about 12 on average in beta.
How does it choose who to call?
By fit for the slot and waitlist priority, not just first-come.
What if no one accepts?
It moves down the list automatically and reports the outcome.
Does it work with my EHR?
Native Healthie support today; athenahealth, DrChrono, Tebra, AdvancedMD, and Jane on request.
See how many slots you could refill.
Connect your EHR and Recupra shows you the revenue sitting in your cancelled slots — on your real data. No call, no credit card.