Solution · Waitlist Automation
A cancellation at 4pm shouldn't be an empty chair by morning.
Staff manually refill only about 15% of cancelled slots. Automation can refill far more, and the gap is pure recovered revenue.
No call. No credit card. Plug-and-play setup in 5 minutes.
The problem, in dollars
Late cancellations are too fast for phone tag.
A patient cancels late in the day. The slot is now too short-notice for your front desk to fill by working down a list and playing phone tag.
So the opening goes dark: a staffed, held slot that simply earns nothing. Multiply that across a week and it's one of the largest, quietest leaks in the schedule.
~15%
of cancelled slots get refilled manually
~12 min
average time for Recupra to fill a slot in beta
How it works
How the Waitlist Agent works
- 01
Detects the opening
The moment a cancellation hits your EHR, the agent sees the slot open up.
- 02
Picks the right candidate
It chooses the best-fit patient from your waitlist by fit for the slot and priority, not just first-come.
- 03
Calls or texts and books
It reaches the candidate, offers the opening, and books them in, then confirms.
- 04
Moves down the list if needed
If the first candidate declines, it moves on automatically and reports the outcome.
Why Recupra
Why it beats a manual waitlist
- No phone tag: the agent reaches candidates instantly
- Picks by fit and priority, not first-come bias
- Runs nights and weekends, when cancellations actually happen
- Fills slots in about 12 minutes instead of hours or never
- Reports every outcome with full attribution
- Pay only when a slot is actually filled
Pricing
Outcome-based pricing
No platform fee, no setup fee. You pay only when a slot is filled from the waitlist, no fee until the opening becomes a booked visit.
Works with your EHR
Connects to the system you already use
Connects to your EHR
+ moreNative Healthie support today; athenahealth, DrChrono, Tebra, AdvancedMD, and Jane on request. See all integrations.
Proof
What clinics recover
Anonymized beta result: 36% of cancelled slots refilled, ~$2,700/mo per provider. Run the demo to see the figure for your clinic on your real data.
FAQ
Frequently asked questions
How quickly is a slot filled?
Typically within minutes, about 12 on average in beta.
How does it choose who to call?
By fit for the slot and waitlist priority, not just first-come.
What if no one accepts?
It moves down the list automatically and reports the outcome.
Does it work with my EHR?
Native Healthie support today; athenahealth, DrChrono, Tebra, AdvancedMD, and Jane on request.
See how many slots you could refill.
Connect your EHR and Recupra shows you the revenue sitting in your cancelled slots, on your real data. No call, no credit card.