Solution · No-Show Recovery
Turn no-shows back into visits — without adding a single call to your front desk.
1 in 5 first-time appointments is a no-show, and missed appointments drain $150B from U.S. healthcare a year. The empty chair is revenue you already earned and lost.
No call. No credit card. Plug-and-play setup in 5 minutes.
The problem, in dollars
A no-show isn't a gap. It's a paid-for slot left empty.
A no-show isn't just a hole in the schedule — it's a slot you staffed and held, a provider sitting idle, and a patient quietly drifting out of care.
For a typical 3-provider clinic, no-shows alone can cost tens of thousands of dollars a year. The revenue was already earned the moment the appointment was booked; the miss is where it leaks out.
1 in 5
first-time appointments are a no-show
$150B
drained from U.S. healthcare a year by missed appointments
How it works
How the No-Show Agent works
It closes the loop after the miss — the step almost every clinic skips.
- 01
Calls within 24 hours
The moment a patient no-shows, the agent reaches out by their preferred channel — empathetic, not pushy.
- 02
Finds out what happened
It learns the real reason for the miss, calibrated to the patient's history, so the conversation feels human.
- 03
Reschedules into a real open slot
It books the patient back into an actual opening in your EHR, not a vague 'we'll call you back.'
- 04
Logs the outcome
Every recovered visit is tracked with full attribution, so you can see exactly what was won back.
Why Recupra
Why reminders aren't enough
SMS reminders are sent and forgotten. Recovery is what happens after the miss — and it's where the revenue actually comes back.
- Reminders are one-way; recovery closes the loop after a patient misses
- Empathetic, one-to-one calls calibrated to each patient's history
- Reschedules into real open slots, not a callback queue
- Runs every day without adding work to your front desk
- Full attribution on every recovered visit
- Pay only when a no-show is actually rebooked
Pricing
Outcome-based pricing
No platform fee, no setup fee. You pay only when a no-show is recovered into a rescheduled visit — nothing until the patient is rebooked.
Works with your EHR
Connects to the system you already use
Connects to your EHR
+ moreNative Healthie support today; athenahealth, DrChrono, Tebra, AdvancedMD, and Jane on request. See all integrations.
Proof
What clinics recover
Anonymized beta result: 35% of no-shows recovered, ~$700/mo per provider. Run the demo to see the figure for your clinic on your real data.
Related reading
FAQ
Frequently asked questions
How fast does Recupra contact a no-show?
Within 24 hours, by the patient's preferred channel.
Will it annoy patients?
Calls are empathetic and one-to-one, calibrated to history — not a blast.
What does it cost?
$25 per recovered no-show; nothing until the visit is rebooked.
Does it work with my EHR?
Native Healthie support today; athenahealth, DrChrono, Tebra, AdvancedMD, and Jane on request.
See your no-show leak in 5 minutes.
Connect your EHR and Recupra shows you exactly how much revenue no-shows are costing you — on your real data. No call, no credit card.