Integration · Healthie
Recupra + Healthie: a cancellation becomes a booking before the day ends.
Healthie is the deepest integration Recupra ships. It is the only EHR where a freed slot reaches us by webhook rather than by a daily sweep, so the call goes out within minutes of the cancellation instead of the next morning.
No call. No credit card. Plug-and-play setup in 5 minutes.
The integration
How Recupra works with Healthie
Healthie is the practice-management and telehealth platform behind a large share of virtual-first nutrition, behavioral-health, and chronic-care clinics. It exposes a full GraphQL API, and it is the one vendor in this list that pushes appointment events to a subscriber rather than making the subscriber ask.
That single difference decides how much revenue an automation can recover. When a patient cancels a 2pm slot at 9am, a polled EHR hands Recupra that fact the following night, by which point the slot is gone. Healthie hands it over in seconds, while the afternoon is still fillable. It is why waitlist automation on Healthie recovers slots the same day rather than the same week.
What frees a slot in Healthie
- Cancelled
- Re-Scheduled
- Late Cancellation
- No-Show (optional)
A status without a label triggers a recovery call by default. The ones marked optional stay off until you turn them on.
Healthie at a glance
- Who runs it
- Virtual-first nutrition, behavioral health, and GLP-1 programs
- Open times
- Read from the vendor's open-slot API
- Cancellation reaches us
- Webhook, within seconds
- Authentication
- API key
The arithmetic
What one lapsed program is worth on Healthie
Healthie practices are rarely selling a single visit. They are selling a program, and the program is the unit that leaks.
- Typical appointment
- 30 to 45 minutes, telehealth
- What the intake costs you
- Your most expensive hour
- What the intake earns you
- The least profitable part of the program
- What a patient who stops taking calls costs
- Every remaining follow-up and refill
So the number to size is not the missed appointment. It is the remaining months of a program that ends early, which is why the weight-loss and GLP-1 arithmetic looks so different from a per-visit practice.
Side by side
Healthie already reminds. Recupra recovers.
What Healthie does on its own
Healthie sends automated appointment reminders by email and SMS, with the frequency and channel set per account, and a push notification shortly before the visit for clients on the mobile app.
It also carries a waitlist for group appointments. When a spot opens, a single waitlisted client is added automatically, and where several are waiting the spot goes to the first one who confirms.
What Recupra adds
A reminder is a notification. It reaches a client who is already going to read it, and it stops there. Recupra places the call that comes after: the one-to-one slot that freed at 9am, the client who did not arrive yesterday, the patient four weeks past a refill who has not booked.
Healthie is also the only integration where a cancellation reaches Recupra by webhook in seconds rather than on a daily sweep. On a virtual schedule, where a 2pm slot can still be filled at 11am, that difference is the whole product.
Source: Healthie Support, 'Appointment Reminders to Clients (Email and SMS Text)'
Vocabulary
Recupra speaks Healthie
Your agent uses the words your staff already use, so nothing on a call sounds translated.
- Client → Patient
- Healthie's own noun, and the one your agent uses on the call.
- Appointment Type → Appointment type
- Recupra reads the catalog, so an offer is always a real bookable type.
- Package → Program
- The sequence of visits a client bought, and the thing that lapses.
- Care Plan → Expected cadence
- What tells the Follow-Up Agent a client is overdue.
Setup
Connecting Healthie takes one sitting
- 01
Paste an API key
Healthie issues the key from Settings. Recupra encrypts it, reads your providers, appointment types, groups, and tags, and shows you what it found before anything calls a patient.
- 02
Recupra registers its own webhook
Recupra subscribes to appointment created, updated, and deleted events on your Healthie account. Nothing to configure by hand, and nothing to maintain when the subscription needs refreshing.
- 03
Choose which statuses count
Cancelled, Re-Scheduled, and Late Cancellation trigger a backfill by default. No-Show is offered but stays off until you turn it on, because calling a patient who just missed a visit is a decision the clinic makes, not a default we pick.
On the phone
A same-day fill on a virtual schedule
An 11:40am cancellation for a 2pm telehealth follow-up. Healthie pushes it to Recupra in seconds, so the slot is still worth filling.
- Agent
Hi, this is the practice. A two o'clock opened up today with your dietitian, over video as usual. You had asked for something sooner. Does two work?
- Client
Today? I am at work until four.
- Agent
Understood. I also have four thirty today, or Thursday at eight in the morning. Either of those easier?
- Agent
Four thirty today it is. The video link is in your Healthie account and I will text it to you as well.
The agents
Every agent runs on Healthie
The roster does not change per EHR. Whichever system you run, you choose which of these to turn on.
Waitlist Agent
A slot frees up and the agent calls the best-matched patient from your list, then books them in.
No-Show Agent
A patient misses a visit and the agent calls inside your window, finds out why, and reschedules.
Reminder Agent
Upcoming visits are confirmed on the channel each patient answers, so the miss surfaces early.
Intake Agent
A new inquiry gets a call back in minutes, qualified and booked into a real opening.
Follow-Up Agent
A patient who leaves without the next visit in their plan booked is called while the plan is still open.
Reactivation Agent
Dormant patients get a warm check-in calibrated to their care history, not a sales pitch.
Admin Agent
Reschedules, hours, and routine questions are resolved on the inbound line without staff.
The platform
Outcome-based, HIPAA-compliant, no migration
Recupra runs a diagnostic on your real clinic data, shows where revenue is leaking in dollars, and lets you activate the agents you want, paying only when they recover real revenue. See the outcome-based pricing, read how it works, or compare every EHR integration.
Healthie stays the system of record. Recupra never migrates your data.
Healthie FAQ
Frequently asked questions
How long does the Healthie integration take to set up?
About five minutes. You paste an API key, Recupra reads your schedule, and no data migration happens at any point. Your Healthie account stays the system of record.
How fast does Recupra see a Healthie cancellation?
Within seconds. Healthie is the only EHR Recupra supports where freed slots arrive by webhook. Every other integration relies on a daily reconciliation sweep, which can lag up to 24 hours.
Does Recupra write the new appointment back into Healthie?
Yes. Bookings, cancellations, confirmations, and appointment notes are all written to Healthie through its API, so your staff never work from a second calendar.
Can Recupra target specific patient groups in Healthie?
Yes. Recupra reads your Healthie groups and tags and uses them in contact rules, so you can restrict an agent to a cohort rather than the whole patient list.
See what Recupra recovers on Healthie.
Connect your EHR and Recupra shows you exactly where revenue is leaking, on your real data. No call, no credit card.