Clinics · Mental Health
Your waitlist is full and your cancelled slots go empty. Recupra closes that gap.
Mental health practices often have long waitlists and high cancellation rates at the same time. Every unfilled slot is a patient who waited longer than they had to.
No call. No credit card. Plug-and-play setup in 5 minutes.
The problem, in dollars
A full waitlist and empty slots, side by side.
Late cancellations and no-shows are common in behavioral health, and a slot that opens at 4pm is almost impossible for staff to refill by morning.
Meanwhile patients sit on the waitlist. The slot stays empty, the clinician's time is lost, and care is delayed — all at once.
~15%
of cancelled slots get refilled manually
1 in 5
first-time appointments are a no-show
How it works
How Recupra manages your waitlist
- 01
Detects the opening
The moment a cancellation hits your EHR, the Waitlist Agent sees the slot open up.
- 02
Calls the right waitlisted patient
It picks by fit and priority — not first-come — and books them into the opening in about 12 minutes.
- 03
Recovers no-shows
The No-Show Agent calls within 24 hours and reschedules patients who miss, empathetically.
- 04
Confirms upcoming sessions
The Reminder Agent confirms appointments on the right channel and flags the at-risk ones.
Why Recupra
Waitlist management that actually moves patients in
- Fills cancelled slots from the waitlist in about 12 minutes
- Prioritizes by fit and urgency, not first-come
- Empathetic, calibrated outreach appropriate for behavioral health
- Recovers no-shows and confirms upcoming sessions
- Runs nights and weekends without staff
- Pay only when a slot is filled or a visit recovered
Pricing
Outcome-based pricing
No platform fee, no setup fee. Pay only when Recupra fills a slot or recovers a visit — for example $25 per slot filled from the waitlist.
Works with your EHR
Connects to the system you already use
Connects to your EHR
+ moreNative Healthie support today; athenahealth, DrChrono, Tebra, AdvancedMD, and Jane on request. See all integrations.
Proof
What mental health clinics recover
Anonymized beta result: 36% of cancelled slots refilled and average wait time reduced by 10 days. Run the demo to see the figure for your clinic on your real data.
FAQ
Frequently asked questions
Can Recupra manage my mental health waitlist?
Yes — when a slot opens, the Waitlist Agent calls the right waitlisted patient by fit and priority and books them in.
How fast does it fill a cancelled slot?
Typically within minutes — about 12 on average in beta.
Is patient outreach handled sensitively?
Yes. Outreach is empathetic, one-to-one, and calibrated to each patient — not a blast.
Does it work with my EHR?
Native Healthie support today; athenahealth, DrChrono, Tebra, AdvancedMD, and Jane on request.
See your waitlist-and-cancellation gap in 5 minutes.
Connect your EHR and Recupra shows how many waitlisted patients you could be seeing — on your real data. No call, no credit card.